Due to the nature of our product and for hygiene reasons we DO NOT offer refunds and exchanges. 

Our lashes are handmade therefore each one might look slightly different however this would only be very minor and is not a fault but part of the unique lash placement of each individual hair strand by our colleagues.

All our lashes are individually checked for quality by our quality team before they are packaged and sent out to our customers. In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged or faulty item you must notify us in 7 days by sending an email to The email must include a description of the damage or fault along with photographs of the product and confirmation of your order number.


Unfortunately we do not refund delivery charges on any orders. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days (UK) & 10 working days (International). 


If you haven’t received your refund after being advised that your refund has been approved, we advise you to contact your bank as this may be due to your banks processing time before a refund is posted.

If you still have not received your refund, please contact us at